What are the shipping costs?
Normal packages are sent as a Standard Shipping. This shipping method applies to packages with a maximum size of 58 x 78 x 175 cm and a maximum weight of 32 kilograms. Delivery to a PostNL Service Point is also possible.

Large, heavy and/or clumsy packages are sent as an XL shipment. This shipping method is often used for sending large flower pots, garden sets and floating parasols, for example. You will be contacted in advance for a delivery appointment. 

Normal packages - maximum 58 x 78 x 175 cm and maximum 32 kilograms

Please contact our customer service for shipments to other countries.

XL Shipments

Please contact our customer service for XL shipments to other countries.

When will my order be delivered?
The following applies to orders: ordered before 15:59 on working days, shipped the same day. We ship with PostNL and have arranged for packages to be delivered to our customers on Saturdays. Most packages to the Netherlands and Belgium are delivered the next day.

What should I do if the order has not arrived in full?
Contact us. You can do this via our contact form.

Can I have an order delivered to a PO Box address?
It is not possible to have an order delivered to a PO Box address.

Can I also track my order?
Yes, it is possible to track your order. After your order has been packed you will receive a Track & Trace code with which you can track the status of your order.

What happens to my package if I am not at home?
PostNL will let you know what happens to the package if no one is home.

I have ordered several products at the same time, will this be delivered in one go?
Yes, all products are delivered at once.

Can I have my purchase delivered to an address other than my home address?
Yes that is possible. During the ordering procedure, you can create multiple delivery addresses under the 'Home delivery' option. The addresses you create will be retained, so that you can choose the address to which you want the order delivered every time you visit our webshop. You cannot have an order delivered to a PO Box address.

Free Returns

Register a return
Returning an order to Yellow Webshop is free for orders from Benelux, Germany and France. You can easily and free of charge obtain a returns label via our returns system. To register your return, the order number and zip code of the original order are required. You then indicate the reason for the return and you will automatically receive a return label.

Returns are processed a few times a week, so it can never take long for your return to be processed.

In some cases a product cannot be returned. Please contact Yellow Webshop customer service for a suitable solution.

Costs of returns
You can return a product you have ordered within 14 days. As soon as we have received your return, we will process and check it as quickly as possible. If your return is received in good condition, we will refund the purchase amount to you. If the product including packaging is damaged and can no longer be sold as new, costs may be deducted.

Exceptions
Free returns only apply to shipments sent by regular postal delivery.
The costs for returns of large, heavy or different products can be requested via our customer service. Free returns only apply to addresses from the Netherlands and Belgium.

Withdrawal policy
You have the right to withdraw from the agreement within 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods. To exercise the right of withdrawal,  you must inform us (Enter: Company name, street & no., postal code & city, e-mail address, telephone no.) by an unambiguous statement (e.g. in writing by post, fax or e-mail) of your decision  to revoke the agreement.

Defects

We do everything we can to deliver a perfect product. If an article nevertheless does not meet your expectations, you can contact us within 8 days of receipt of the order. You can do this by filling in the contact form.

When reporting the problem, please always include the following information:

1. complaint
2. invoice number
3. article description and product number (consists of eight digits)
4. description of the complaint

The shipping costs for returning an article with a complaint are initially borne by the customer. These costs will be refunded if the complaint is upheld. Mail items with insufficient postage will not be processed.

Exchange

If you wish to exchange an item, we request that you first register the item to be returned via a contact form and then order the desired item via the normal ordering procedure in our webshop. When reporting the exchange, please always state the following information:

1. reason
2. item description and invoice number
3. description of new article with new invoice number

We will solve a problem in consultation with you as soon as possible. To ensure that your problem is handled smoothly, we request that you strictly follow our instructions.

The shipping costs for an exchange are at the expense of the customer.

Conditions to exchange product:

• the items must not have been worn and / or washed
• article will not be exchanged if you have tried to repair a defect yourself
• article will not be exchanged if you have not followed the instructions for use and / or instructions for use
• the items are provided with original labels and are returned in original packaging. Underwear is not exchanged for hygienic reasons

Exchange in our store
By observing the above rules you can exchange the goods at our location. In case of complaints about a product, you must first report this to our staff. We cannot guarantee that we will come up with a solution immediately when you visit us. We therefore advise you to contact customer service first.

Legal reflection period
In accordance with the legal provisions of the Door-to-door Act, you have a period of seven working days within which you can cancel the purchase without giving reasons.

If the goods have already been shipped, the costs of shipping, return and cash on delivery are for your account.
In case you have already paid, we will refund the payment within 14 days.
The period of seven working days starts on the day on which you receive the goods.
Pay attention! This only applies to consumers, not to companies.

Any further questions?
Do you still have questions about this topic?
Contact our customer service 24/7.